Shipping Policy

Shipping Policy

Thank you for choosing Claire London! We strive to provide you with a smooth and hassle-free shopping experience. Below are the details regarding our shipping process and delivery timelines.

Handling, Transit & Order Cut-Off Time

  • Handling Time: Please allow 1-3 business days (Monday to Friday) for us to process your order.

  • Transit Time: After processing, delivery typically takes 5-7 business days (Monday to Friday).

  • Order Cut-Off Time: To qualify for same-day processing, please place your order before 05:00 PM (GMT) Greenwich Mean Time (London).

Shipping Information

  • Shipping Rates: We offer free shipping for all orders within the United Kingdom.

  • Delivery Locations: Orders will be shipped to the address provided at checkout.

Order Modifications

If you need to change your order, please contact us as soon as possible at support@clairelondon.co.uk. Changes may not be possible once the order has already shipped.

Lost or Delayed Packages

If your package is lost or delayed, please contact us immediately at support@clairelondon.co.uk for assistance.

Order Tracking

Once your order ships, you will receive a confirmation email containing your tracking details, usually available within 24-48 hours.

Cancellations

  • Cancellation Window: You may cancel your order within a limited timeframe before it ships.

  • Cancellation Process: To cancel, please email support@clairelondon.co.uk.

  • Refunds: Cancellations made within the allowable period will be refunded according to our Return & Refund Policy.

Incorrect Address

Please ensure your shipping information is accurate at checkout. Claire London is not responsible for packages sent to incorrect addresses. If you need to correct your shipping address before your order ships, contact us at support@clairelondon.co.uk. Additional fees may apply.

By placing an order with Claire London, you agree to the terms outlined in this Shipping Policy. For more information, please contact us or review our Privacy Policy and Terms of Service.

Customer Service Contact:

  • Email: support@clairelondon.co.uk

  • Address: Maze Hill, London, SE10 8XQ, United Kingdom

  • Phone: +61 484 964 267